Our Operations Team
Kelly Channon
Executive Director
Experience:
With over two decades of commitment to third-sector educational initiatives, I specialise in managing systems, contracts, compliance, and HR, all aimed at ensuring the prosperity of Step into Learning. My genuine passion lies in cultivating excellence within Step into Learning, blending a personable touch with professional expertise
3 Things I Love:
Walking, nutrition and my two little dogs, Arty and Wednesday
Katie Williams-Connell
Business Service and Compliance Manager
Experience:
With over 17 years of experience in education, I specialise in operational leadership, funding compliance, and supporting learners with additional needs. I work closely with local authorities, funding partners, and staff teams to ensure safe, inclusive learning, strong governance, and continuous improvement, particularly for learners with Education, Health and Care Plans (EHCPs).
3 Things I Love:
Spending time with loved ones, exploring Cornwall, and enjoying the great outdoors
Malcolm Wake
SEND Inclusion & Education Delivery Manager
Experience:
27 years working in education – schools, colleges, universities and the private sector. 20 years in Australia where I led a number of projects including the incredibly successful “Making the Connection” project and the “Incarceration Prisons Art Show”. I have spoken at conferences, on radio and TV and feel passionately about the impact and transformational power of education.
3 Things I Love:
Cooking, family and running
Siobhan Robbins
Quality Assurance & Improvement Lead
Experience:
After achieving a BA (Hons) and MA, I wanted to continue my passion for learning by working in the education sector. I have over 10 years’ experience working in education through to university level, focusing on assessment and internal quality assurance
3 Things I Love:
Spending time outdoors in Cornwall, renovating our home and family time with my husband and daughter
Sue Caldwell
Growth & Engagement Lead
Experience:
35 years in recruitment, training and business development with a passion for sustainability
3 Things I Love:
Walking, cooking and spending time with my family
Nicky Bull
Growth & Engagement Coordinator
Experience:
Over 25 years within retail, ranging from Customer Service Advisor to Operations Manager, within huge retail brands. I have spent the last 2 years working for Country Sports Magazine, managing the subscriptions
3 Things I Love:
Spending time with my family, socialising with friends, holidays and I recently discovered I enjoy gardening
Naomi West
Employability and Next Steps Lead
Experience:
25 Years working in Advice and Guidance – Passionate about supporting people to lead valued lives and achieve their goals
3 Things I Love:
Family, Cornwall and gardening
Gary Jeffery
Supported Internship Co-ordinator
Experience:
21 years working in education – community sector with Plymouth Argyle & Duchy College working with schools, colleges, universities and families. Over 10 years in local and national football where I have been very lucky to work with England Colleges Under 17s football as National Team officer, coaching in California USA for 3 summers
3 Things I Love:
Family, sport and socialising with friends
Lucy Muldowney
Castle & Coast Manager (Therapies & Wellbeing) and DSL
Experience:
I have previously worked in forensic psychology, adult mental health and borough council customer engagement. I have also had my own business in Cornwall, where I have now lived for 18 years.
3 Things I Love:
cold water swimming, camping in the wilderness and festivals
Suzanne Pennells
Quality & Marketing Business Support
Experience:
18 years working in market research, 5 years working in education across marketing and funded projects
3 Things I Love:
Travelling, yoga, books you can’t put down
Jo Tucker
Health & Safety Officer and Finance Administrator
Experience:
I was privileged to teach young children for 24 years, watching their progress was very rewarding. I have also been a parent carer, supporting other parents along the way
3 Things I Love:
Pilates, exploring new places and meeting up with friends and family
Clare Glendinning
Receptionist
Experience:
20 years of working in the Public Sector. I have a 2:1 BA Hons in IT and English Literature – I was a mature student with 2 kids under the age of 5 and the only person with that combination in my year!
3 Things I Love:
Living in Cornwall, Caravanning and Family